Shipping policy

We do offer free shipping on qualifying orders over $65 after discount and tax is applied.

 

Should you have any further inquiries or require assistance, please don't hesitate to reach out.

• Pre-order Processing Time: Please be aware that pre-ordered items may require 5-7 days after the release date to arrive at our store from Korea.
• Release Date Verification: To confirm the release date of a pre-ordered item, kindly refer to the item description. Once the items have been received at our facility, we will proceed to process and fulfill them, typically within 1-2 days.
• Fulfillment Duration: Depending on the volume of pre-orders, fulfillment may exceed the anticipated timeframe. This duration can vary, especially when multiple groups are releasing products simultaneously.
• Shipping Delays: Please note that we do not have control over any shipping delays, as all merchandise is shipped directly to us from South Korea.
• Poster Shipping: If your pre-order includes a poster, it will be mailed separately from the main shipment.
• Combined Shipment: In the event that your shopping cart contains both pre-order and regular items, we will ship all items together upon receiving the pre-order item(s). Please note, orders containing one or more pre-orders are typically held until all items are released and available to ship together.
• If you require further assistance or have any questions regarding our pre-order policy, please feel free to contact us. We're here to help!

• Processing Timeframe: Our standard processing time for shipments is typically 1-2 business days.
• Combined Shipment with Pre-order Items: If your order includes a pre-order item along with other purchased items, please note that all items will be held until the pre-orders are received and ready to ship. Please note, orders containing one or more pre-orders are typically held until all items are released and available to ship together.
• Potential Shipment Delays: Please be aware that shipments may experience delays, particularly during major pre-order releases.
• Tracking Information: Once your order is prepared for shipment, you will receive an email containing a tracking number. We kindly ask that you check both your regular inbox and spam folder, as our emails are automated and may occasionally be filtered as spam.
• Contact Information: For any inquiries or to request an updated order status, you are welcome to reach out to us via email at support@hellohallyukpop.com or by live chat during our regular business hours in Pacific Standard Time (PST).

If you have any further questions or require assistance, please don't hesitate to get in touch. We're here to help!